Customer Services

Recruiter
Anonymous
Location
Warwickshire
Salary
Competitive
Posted
23 Oct 2019
Closes
26 Oct 2019
Contract Type
Permanent
Location details - Coventry
Contract details - Permanent
Salary details - Competitive

The life changer. The industry shaper. The healthcare pioneer. Join McKesson, a leading global healthcare company, and you can be all these things and more. Based at our UK Head Office in Coventry, as part of one of the teams shaping our services and improving lives, you'll have the opportunity to drive your career forward and become more than you ever imagined.

About MASTA

Part of McKesson, a leading healthcare company, we strive to break boundaries, challenge the status quo and support the changing healthcare industry. We are committed to offering the best advice and healthcare to our patients, customers and colleagues.

LloydsPharmacy is a community pharmacy network with over 1,500 stores nationwide. MASTA (Medical Advisory Service for Travellers Abroad) was established over 30 years ago and now operates as one of the largest network of private travel clinics in the UK.

About the opportunity

To answer customer calls efficiently and respond to them effectively, whether they relate to appointment booking, queries or complaints, within specific parameters in order to achieve departmental Key Performance Indicators (KPIs) and maintain service level. Resolution of customer complaints through interrogation of Company systems and/or liaison with the clinic network, logging issues onto the database and ensuring timely resolution.

About you

Essential

•Numeracy, Literacy
•Verbal communication skills
•Keyboard skills
•Problem solving
•Prioritising

Desirable

•Previous Customer Service experience
•Knowledge of in-house systems - MASTA website, eClinic,
In return for your hard work, we offer training opportunities and development plans, wide-ranging benefits, flexible holidays and a brilliant work-life balance. We'll also ensure that you feel empowered to support colleagues and make a real difference in people's lives.

About McKesson
We're McKesson - a Fortune Global 500 healthcare company that strives to break boundaries, challenge the status quo and support the changing healthcare industry. Bringing together six companies and 24,000 McKesson colleagues across pharmacy, pharmaceutical distribution and home care services, we're committed to offering the best advice and healthcare to our patients, customers and colleagues. As part of our UK Head Office you'll be able to use your passion, ambition and drive to build solutions and have experiences that transform lives for the better - starting with your own.

Role Profile CS Advisor Coventry RP _New Template.docx - 51KB
Converted File CS Advisor Coventry RP _New Template.docx.pdf - 101KB

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