Call Centre Operations Manager
Exciting role as a Call Centre Operations Manager with a thriving busy organisation. Permanent position - Birmingham
My client is currently recruiting for a call centre Operations Manager in their Birmingham contact centre.
You'll actively inspire, support, lead and develop a group of Team Leaders and Advisors. My client wants to hear from you if you have the right skills and attitude to lead your team to deliver excellent customer and client satisfaction.
My client offers a fun and vibrant workplace.
In order to be considered you will need to demonstrate top class leadership and motivation skills gained in a customer-focused environment.
Whilst you'll also perform the wide variety of tasks expected of a people leader, we'll focus on your ability to:
* Manage the contact centre within agreed operational and financial budgets, focusing on maximising revenue and increasing the efficiency of the operation
* Work in an ethical and compliant manner at all times
* Ensure all direct reports have the required skills and knowledge to effectively carry out their roles, conducting coaching sessions and setting development objectives
* Proactively challenge poor behaviours and bad practice and work with your team leaders to resolve issues and create positive solutions
It goes without saying that you'll have excellent communication and influencing skills with an understanding of resource planning, business planning and objective setting. You will also be results focused and committed to the values surrounding outstanding service delivery through effective people management. The ideal candidate will be very strong on the statistics side and will be able to use data to drive productivity
Salary GBP30,000 - GBP40,000
To apply please submit your current CV