2nd Line Support Analyst

Big Red Recruitment Ltd
Walsall, West Midlands
£25000 - £31000 per annum + out of hours allowance, training etc
22 Oct 2019
29 Oct 2019
Contract Type
Full Time
Are you looking for the next step in your career?

Are you pushing for more responsibility but not getting anywhere?

Are you driven by providing outstanding customer service?

An organisation based in Brownhills (Walsall) is undergoing a major IT transformation project, they are replacing, rebuilding and implementing new technologies as well as revolutionising the way in which IT works within the business.

A new team of IT Support Analysts is required to provide desktop and application support across multiple sites. Between the team of seven analysts, you will rotate responsibilities between support, working on the Tech Bar and coordinating onsite technical projects. You will deliver excellent customer service to all users, logging and taking ownership of each issue and ensuring a positive resolution is found.

As a 2nd line IT Support Analyst you will act as the escalation point for junior members of the team and take accountability for major incidents. You will work across the IT department to coordinate teams and ensure SLAs are met. As the senior member of the team you will also work with the projects team and 3rd party suppliers to on board new software solutions and see the successful transition in to support.

To apply for this role you will need to demonstrate experience providing excellent customer service in an IT environment whilst dealing with escalations.

2nd line IT Support Analyst
£25,000 - £31,000 (plus out of hours allowance, training courses, pension, retail discounts, free parking and 25 days holiday)
Brownhills, Walsall

Key words: 2nd Line Support, second line support, technical support, helpdesk suppport, service desk support, application support, software support, system support, desktop support, IT support, customer service, troubleshooting, major incident, escalations, bespoke software, retail systems,

This job was originally posted as www.totaljobs.com/job/88382358

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