As Night Guest Service Assistant, you will provide efficient, prompt, courteous and pro-active service to guests, hence maximizing revenue and guest satisfaction in order to achieve our financial and customer satisfaction goals. You will be part of a challenging department achieving a high standard of customer care, creating the ultimate customer experience within our busy and vibrant hotel. Responsibilities include: Offering a great first impression to all guests on arrival in the hotel • Ensuring friendly welcome and check-in in line with brand standards • Preparing Night Audit report and complete night audit process • Integral in ensuring the security of guests and employees in the hotel at night • Profession handling of guest enquiries and queries • Conducting efficient check out in line with brand standards Requirements Keen to work night shifts • Previous experience in a similar role would be preferred • Experience and knowledge of Opera or a Front Office system preferred • Excellent communication skills with confident manner • Good team player with a flexible approach • Highly motivated, dedicated and reliable THE PACKAGE Our teams enjoy a competitive salary and an exciting range of benefits; a few that may tempt you are discounted accommodation rates at our hotels worldwide, food & beverage, contributory pension scheme, complimentary meal on duty, uniform to name a few. Do you have the spirit, flexibility and confidence to make a difference? If so then your career starts here! Prior to commencing employment, applicants must have a right to work in the UK and must be able to provide evidence of this.