Support Administrator

Plus One Personnel
22 Oct 2019
23 Oct 2019
Job Type
Contract Type

Our client is a British charity who aim to support and empower women by working closely with and providing services on behalf of the NHS across the country. They advocate and provide high quality services whilst continuing to offer impeccable customer service. They are experts in their specialist area of healthcare and the decades of experience they have has meant they are able to offer innovate services and advocate changes to law and provision. Due to continued growth, they are now looking for a hardworking and non-judgemental Support Administrator to join their team.

The ideal candidate will have a compassionate nature with the ability to listen and process multiple instructions and prioritise effectively whilst working with empathy, dignity and respect. They will have worked within a customer care environment previously and will always aim to act with integrity with everything they do.

Main responsibilities:

  • Provide administrative support to the Booking & Information Centre Department
  • Liaise with units regarding appointment availability and ensure clients are booked into a suitable appointment in line with their individual needs
  • Administer Client Satisfaction Surveys by managing all completed questionnaires and inputting the data accurately into the system
  • Support the production of all departmental reports
  • Print appointment letters as requested by Appointment Advisers, and coordinate the franking and dispatching of all outgoing post ensuring collection times are met
  • Process unit requests for adding and blocking out appointments
  • To identify available funding from the NHS, assess if a client meets the criteria to receive the funding and advise units when funding has been secured
  • Responding to overflow calls when Adviser lines are busy
  • Calling clients to confirm attendance to appointments
  • Opening and closing cases on the central system
  • Manage the stock levels of refreshments and stationery for the unit

Key skills & experience:

  • Previous experience of working within a customer care environment
  • Experienced with data entry and basic formula/reporting on MS Excel
  • Excellent communication and listening skills
  • Able to remain calm in stressful situations
  • Possess a clear telephone manner with excellent customer service skills
  • Able to multi-task and prioritise own workload
  • Minimum of 4 GCSE's or equivalent
  • IT literate (reasonable level of keyboard skills)