IT Analyst

Recruiter
Brampton Recruitment
Location
Stoke-on-Trent
Salary
Competitive
Posted
20 Oct 2019
Closes
28 Oct 2019
Contract Type
Permanent

An exciting opportunity for an IT Systems Analyst has arisen to join a successful global company who operate within a specialist regulated industry. Reporting to the Group IT Manager, you will be a high-level technical resource in the UK business with a principal responsibility of ensuring solutions within the company, and that all issues are resolved within the internal time frames and providing a sustainable resolution.

This is a fantastic opportunity for an experienced, dynamic and customer focused Business Systems / IT Application Support Analyst to join a fast-growing company.

Job Description:

  • As the IT Systems Analyst you will support for the business ERP system (Epicor)
  • Ensure delivery of any activity to the highest professional standards
  • As the IT Systems Analyst you will ensure resolutions are achieved within company time frames
  • Ensure a good relationship between all teams world-wide
  • As the IT Systems Analyst you will take ownership of escalated issues where necessary
  • Track all incidents logged on system call logging tool
  • Take ownership of issues and escalate when required to the next level support
  • As the IT Systems Analyst you will develop and recommend solutions for problems/?issues
  • Ensure that effective change management control methodologies are operated
  • Assist in maintaining internal client satisfaction within the IT team
  • As the IT Systems Analyst you will provide as required a high level of technical input to the IT support team
  • Help coach other Team Members
  • Assisting in making sure third-party applications are installed and run effectively and efficiently across all in-house platforms - on-premise and cloud based

Candidate Requirements:

ESSENTIAL:

  • Previous experience working in an IT Systems background
  • Previous experience supporting CRM Systems in an SME environment
  • Experience in SQL Database Management
  • SSRS Reporting tools
  • Good communicator / problem solving
  • Supporting users locally and remotely when necessary
  • Ability to follow company processes and help create new ones when required
  • Support and assist local team members

DESIRABLE:

  • com knowledge
  • Supporting ERP systems
  • Microsoft PowerBI
  • Training of Internal Staff
  • Working knowledge of macros and development/programming language such as, C#, VB and .net
  • Supply chain experience

Hours: Full-time - 35 hours per week

Salary: Competitive

Brampton Recruitment are an independent Commercial and Accounts & Finance recruitment agency working in partnership with employers spanning Stoke on Trent, Staffordshire, Cheshire, and the Greater Manchester region.