Customer Experience Manager

Recruiter
Niyaa People Ltd
Location
Coventry, West Midlands
Salary
£38000 - £40000 per annum
Posted
20 Oct 2019
Closes
02 Nov 2019
Ref
1303892314
Contract Type
Full Time
A new, exciting opportunity for a Customer Experience Manager has arisen for an established social housing provider based in the Warwickshire area on a permanent basis.

As a Customer Experience Manager your duties will be:

  • To ensure highly effective performance management and deliver solutions to improve services
  • Oversee the re-active aspects of customer experience, including complaints
  • Create a strong understanding of the Customer Voice by developing the Customer Scrutiny Panel
  • Create and deliver a framework to monitor customer experience and business performance across a number of channels
  • Direct line manage a team consisting of Customer Advisors
  • Identify and implement best practice and innovative solutions, working towards continuous improvement
  • A track record of delivering service improvement activity with demonstrated examples

As a Customer Experience Manager you will have:

  • Recent and proven experience within a performance, insight or service improvement role
  • Experience of managing and leading a team
  • The ability to manage a number of workstreams effectively
  • A passion for delivering key improvements for performance and customer experience
  • Experience of working with Housing Associations or Local Authorities is desirable

In return, you will receive:
25 days holiday plus Christmas break, a pension scheme with agile working/flexi-time offered.

If you are interested in applying for the Customer Experience Manager role, please get in touch for a confidential chat 0121 790 0980 or send your up to date CV to Kam Shergill.

Niyaa People represents social housing and maintenance professionals seeking freelance or permanent employment across the Midlands region from our Birmingham office. We deal with a range of small, medium and large Local Authorities, Charities and Housing Associations.

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