Customer Service Representative

5 days left

Birmingham, West Midlands
£18,000 per annum
20 Oct 2019
16 Nov 2019
Contract Type
Full Time
E (Gas and Electricity) is a fast-growing domestic energy supplier. We supply energy to over 300,000 customers nationwide and are recruiting to ensure they are supported in the best possible way by the best possible people. Our continuous expansion provides for genuine career opportunities.

At E, we pride ourselves not only in the way we treat our customers but also our employees. As an employee, you can expect to receive:
  • Competitive salary
  • Holiday entitlement which increases with their length of service
  • Enrolment in to a Company pension plan with a generous employer contribution
  • Discounted membership to the gym next door
  • Access to a discount website which provides hundreds of offers on major high street brands, restaurants, holiday companies and many more
  • Free tea, coffee and cold drinks
  • Free breakfasts
  • Relaxation area within the office

Our office is conveniently located within a few minutes' walk of Birmingham International train station or alternatively, we provide free onsite car parking.

As a Customer Service Representative in our Call Centre, you will be handling customer enquires over the telephone, delivering a friendly, helpful and efficient service to every customer. This is an opportunity for someone with previous experience in a customer service environment who is enthusiastic and able to work effectively in a fast paced environment.

  • Answer inbound customer calls
  • Resolve a range of customer enquires
  • Problem solving
  • Offer advice and guidance
  • Update our internal systems

Skills and Experience Required:
  • Previous customer service experience
  • Good communication and listening skills
  • Professional and friendly approach to work
  • Flexible approach to working hours and tasks required by the business
  • Good problem solving skills
  • Adaptable to change
  • IT literate
  • Experience in CRM desirable
  • Ability to work in a fast paced environment
  • Industry knowledge desirable

Shifts: 8 hours covering Monday to Friday 8am - 8pm and Saturdays 9am - 5pm

(Potential 7% increase after 1st year depending on performance)

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