Customer Service Adviser

3 days left

Recruiter
Anonymous
Location
Worcester
Salary
8.00 - 8.00 GBP Annual + GBP8.21/annum
Posted
18 Oct 2019
Closes
15 Nov 2019
Contract Type
Temporary
About Our Client

An amazing opportunity available to join one of our award winning customer care teams! You will be responsible for maintaining our customer care standards; by building customer relations and having meaningful interactions to support the customer thought their journey. Full training is available for all our employees with the opportunity to get involved with continuous training so you can grow your career!

Job Description

Do you enjoy providing high levels of customer care? Are you an empathetic individual who wants to join a team renowned for providing the best customer care has to offer?

* Manage/engage with a wide range of customers via incoming calls

* Deliver outstanding customer service by successfully responding to questions and queries, showing your passion and dedication along the way

* Answer all incoming calls in a timely manner

* A requirement to process a range of administration tasks and liaise with the wider business.

* Problem solving and achieving the best outcome for the customer ensuring the customer is engaged throughout the customer journey

* Updating customer records in line with GDPR regulations using in- house data bases

* The ability to bring a good sense of fun and humour to the role is essential too

The Successful Applicant

* Some Customer Service and/or administration experience

* Enjoy making customers happy by delivering brilliant experience

* Be well organised and passionate about providing a great service

* Excellent telephone manner

* Highly effective organisational skills

* Good timekeeper

* Enthusiastic

* Able to handle customer questions and complaints in confident and clear manner

* Ability to work to tight deadlines

* Excellent communication skills both written and spoken English

* Experience of all Microsoft packages (Outlook, Word and Excel). Intermediate to advanced

If you're interested in taking on a new challenge and have the skills to strengthen our team further, then we want to hear from you