Customer Service Adviser

Recruiter
Absolute Personnel
Location
Shrewsbury, Shropshire
Salary
£18000 - £22000/annum
Posted
18 Oct 2019
Closes
01 Nov 2019
Ref
1283989535
Contract Type
Full Time
An exciting opportunity has arisen to join a successful business as a Customer Support Adviser on a temporary contract in the Shrewsbury area. The ideal candidate will be well organised, confident, enthusiastic and a flexible person with exceptional attention to detail and a good understanding of customer service.
Working as part of a team, your role will be to deliver exceptional multi-channel support to all customers and partners, managing queries and orders via telephone, email or the website.
This role requires you to liaise with customers and ensuring customers journeys are efficient and service levels are achieved.
This is a full-time role paying £18k-£22k depending on experience and the workings hours are (phone number removed) Monday to Friday with an immediate start available for the successful applicant.
Main duties:
* Liaise with customers across all channels while maintaining a professional manner.
* Create new sales accounts for lead/new customers as per department procedure and ensure customer account information is accurate and kept up to date.
* Provide quotations and product information to customers when required.
* Process orders received across all channels and confirm that delivery dates and lead times are agreed with customers, ensuring necessary documents are filed appropriately.
* Responsible for raising returns, invoices and credit notes where necessary.
* Process credit card payments.
* Engage in customer satisfaction surveys to identify ways of improving service levels.
Required experience:
* Minimum of 2 years working in a customer service role.
* Strong communication skills both verbal and written.
* Confident telephone manner.
* Able to handle difficult situations and work calmly under pressure.
* Proficient user of Microsoft Office especially Word and Excel.
For more information or to apply for this role please call Mia.
Absolute Personnel specialises in temporary and permanent recruitment for commercial, industrial, catering, transport and skilled & technical sectors. If this vacancy is not of interest to you, we have other opportunities available in these sectors at our website

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