Customer Account Co-ordinator

Fircroft Engineering Serv Ltd
West Midlands
Up to £10.68 per hour + +33 days holidays (25/8bh)
16 Oct 2019
09 Nov 2019
Contract Type
Full Time
The Role:
Hours - Monday - Friday, 40 hour week (8 hours a day 8.30am - 5pm)

The Customer Service Advisor's duties will include but are not restricted to:
Customer Service Responsibilities.
Answering 50+ phone calls per day
Resolving customer issues
Raising and progressing returns and invoice queries
Dealing with root cause analysis and issue prevention

The Company:
Our client is a leader in power and automation technologies that enable utility and industry customers to improve performance while lowering environmental impact. They operate in around 100 countries employing over 145,000 people.

Essential Skills / Qualifications:
Current relevant experience required for the Customer Service Advisor role in an office environment:
Able to multi-task
Able to deliver a first class customer experience in a fast-paced customer focused environment
IT literacy including Excel
Good attendance and timekeeping record

Desirable Skills / Qualifications:
Sap would be desirable (training given)

About Fircroft:
Fircroft has been placing people in specialist technical industries for approaching half a century, focusing on mid to senior level engineers for contract and permanent roles worldwide. By applying for this job you give consent for Fircroft to contact you, via email & telephone, to discuss your application along with future positions and Fircroft's services.

Fircroft is registered as a Data Controller with the Information Commissioner as required under the General Data Protection Regulation 2016/679. Fircroft will only process your personal data for the specific purposes of managing your application.

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