Customer Service Advisor

Coburg Banks Limited
19000.00 - 21000.00 GBP Annual
16 Oct 2019
23 Oct 2019
Job Type
Contract Type
Customer Service Advisor
Based in Birmingham
Salary: GBP19,000 - GBP21,000 + Benefits

A specialist drinks merchant located less than half a mile from Birmingham city centre is currently looking to recruit personable and experienced Customer Service Advisors. On offer is a competitive salary plus benefits including an annual bonus, staff discount and a company pension - this is a fantastic opportunity to join a forward-thinking business at an exciting time.

The Role
You would be part of a customer focused team processing orders and enquiries, ensuring customers' expectations are consistently met and exceeded. Orders and queries will come in over the phone, by email or through the company's website and a prompt, polite and efficient response will be expected every time. There will also be other admin related tasks such order processing, updating customer order notes, sending invoices and taking and processing payments, assisting -the Customer Service Team Manager in other admin activities supporting the department.

The Candidate
o IT competent with experience in ERP and CRM systems
o Good typing skills will be required for quick processing of orders
o Accurate processing of data with attention to detail
o Clearly spoken and confident on the phone with strong customer query management skills
o Ability to remain calm in difficult or busy situations
o Organised and able to prioritise activities and multi-task
o Positive and friendly to all callers, regardless of the nature of the call
o Problem-solving skills with the ability to use initiative, think quickly and outside the box
o WSET Qualifications an advantage.

The Company
A well-established, ambitious, drinks merchant supplying bars, clubs, hotels and restaurants across the UK. Offering an attractive salary plus benefits this is a fantastic opportunity to play a part in the continued success of a forward thinking and highly regarded business.

The job may be suitable for candidates who have experience as the following: Customer Service Advisor, Sales Administrator, Sales Support, Customer Sales Agent, Sales Support Coordinator, Sales Coordinator, Administrative Support Assistant, Sales Support Assistant, Customer Services Administrator.

We are acting as a Recruitment Consultancy for this role.