Customer Service Advisor

Macildowie Associates
18000.00 - 20000.00 GBP Annual
16 Oct 2019
23 Oct 2019
Contract Type

Do you see yourself as an exceptional brand ambassador for a global leader? Do you have outstanding customer service skills and thrive off building rapport? If the answer is yes please keep reading..

Macildowie are partnering with a fantastic global company which manufactures high-quality building products in four areas: cladding and building boards, roofing, ceramic tiles, fire protection and insulation. The salary is GBP18,000- GBP20,000 dependant on experience and is a permanent Monday to Friday role.

The role...
To work within the Customer Service team to deliver World Class customer service.

Key Responsibilities...

Establish and maintain excellent working relationships with assigned customers ensuring World Class customer service is delivered at all times.
Process all sales orders accurately within guidelines and in a manner cost effective to the Company. As part of this process, you will manage your own order book to ensure all orders are serviced to agreed levels.
Work closely with our external sales team to proactively promote sales and seek additional opportunities.
Handle all telephone enquiries in a friendly, professional manner, providing prices, referring to quotations and price lists.
Provide basic technical information on Etex Exterior's products and services.
Deal with customer complaints promptly in accordance with Company procedures.
Achieve individual and team Key Performance Indicators (KPIs) and objectives set by your manager.

Your skills and knowledge...

2 years experience of working in an office based, customer service focused environment.
Understanding and desire to deliver World Class customer service to both internal and external customers.
Self-motivated and flexible, with the ability to prioritise workload to achieve customer expectations.
Proven track record of meeting and exceeding KPIs.
Keyboard and numeracy skills are important with a knowledge of Microsoft packages and SAP being beneficial.
Strong written and verbal communication skills.
Excellent interpersonal skills with a positive, enthusiastic attitude.
Educated to a minimum of GCSE Grade C or equivalent.

Macildowie is a specialist recruitment consultancy with a rich history of enhancing the careers of professionals across the Midlands and the Northern Home Counties. We have an unrivalled understanding of the local market place and recruit for the majority of the region's premier employers. To search for all of our live jobs please visit us at .

Macildowie are a recruitment business working on behalf of a client to recruit this role. Your personal data may be forwarded to that client company as part of the application process. After applying for this role you'll be sent a request for your consent to hold your data on our systems. If you would like information on how we will process your data please go to our website and view our fair processing notices which are located at the bottom of the page under privacy policies. Within the fair processing notice for Candidates there is guidance on how to amend your contact preferences or exercise your rights relating to personal data. We can't provide direct links as email address and website urls within our job adverts are removed by some of the websites on which we advertise.