Operations Assistant

Recruiter
British Heart Foundation
Location
Birmingham
Salary
Competitive
Posted
15 Oct 2019
Closes
29 Oct 2019
Job Type
Administrator
Contract Type
Permanent
We have a number of exciting job opportunities for Operation Assistants to provide excellent administrative support for new and existing volunteers, fundraisers and fundraising events and activities for the British Heart Foundation (BHF). Acting as a contact for fundraising and event enquiries and activities, you'll provide a high level of customer service delivered through inbound, outbound and fulfilment administrative activity (telephony, postal, fax, email, and web based) to BHF Volunteers, Fundraising colleagues and external suppliers. You'll contribute to the continuous development of activities, systems and processes relating to all aspects of fundraising, event administration and financial processing. About you With excellent customer service and communication skills, you'll be able to communicate and liaise with many individuals daily in a professional manner, ensuring they're provided with the correct information. You'll be a strong administrator with excellent written and verbal communication skills. Highly efficient and organised, you'll have strong time management skills. With previous experience of developing strong working relationships you'll ensure that information and knowledge is shared amongst the team to ensure we provide a world class service. Experienced at handling sometimes challenging communications in a professional, confident and empathetic manner, while also recognising when to escalate queries, you'll have a strong commitment to providing excellent customer service. You'll be resilient, able to meet deadlines, solve problems and manage your workload in a timely manner. You'll also be able to personally maintain and develop your own performance and contribute to the performance of the wider Operations Team to meet or exceed agreed targets, service levels and BHF strategies / policies.Please note we have 6 vacancies in the team. 5 are permanent contracts and 1 is a 6 month fixed term contract. About usWhen you work at the British Heart Foundation, you become a part of medical history. Part of a world leading organisation that has played a role in decades of life saving breakthroughs, from heart transplants and pacemakers to stents and clot busting drugs. And we're not about to stop any time soon. We are here to beat heartbreak forever. To stop heart and circulatory diseases devastating families. And if you want to help us get there sooner, you could be the Operations Assistant we need.How to applyTo apply for this role please use the apply button to be redirected to our career site.