Customer Service Manager - Car Dealership

Recruiter
Additional Resources Ltd
Location
Nuneaton
Salary
33000.00 - 42500.00 GBP Annual
Posted
15 Oct 2019
Closes
23 Oct 2019
Job Type
Manager
Contract Type
Permanent

Customer Service Manager - Car Dealership - Nuneaton

Salary GBP33k, OTE GBP42500

We have an exciting opportunity to work with the UK's leading car dealership to recruit a passionate and experienced Customer Service Manager into their team in Nuneaton. The role will lead the team that is the first point of contact to all customers, therefore a high level of motivation and strong work ethic are paramount.

The Role:

  • Be the first point of contact for both customers, and potential customers into the business - both face to face and via phone calls.
  • Lead a team of Service Consultants, by carrying out sales training relating to the benefits on offer to the customer, and constantly monitor their performance against set targets.
  • Ensure any follow up actions have been confirmed before the client leaves.
  • Aim for complete customer satisfaction from each visit, ensuring a high level of customer retention, and achieving quality standards.
  • Adhere to all policies and procedures, and deal with complaints efficiently
  • Ensure all relevant information and data is checked and updated into the system.

Job Requirements:

Experience in a customer facing role within a Car Dealership is essential for this role, with a track record of achieving both individual and team targets.

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Additional Resources are an Employment Business and an Employment Agency as defined within The Conduct of Employment Agencies & Employment Businesses Regulations 2003.