Internal Sales Coordinator

14 Oct 2019
06 Nov 2019
Contract Type
Our client, a reputable and forward thinking manufacturing organisation based in Leamington Spa re recruiting a Sales Coordinator for their vibrant and friendly team.

Duties will include:

Act as a sales coordinator for nominated Account Directors and Account Managers and to assist in the maintenance and development of existing and new customers.

Enable sales orders and their transactions to be fully recorded, and to ensure that they are processed in a controlled manner, allowing products to be supplied to the customer, correctly and at the due date. To ensure that these orders are tracked and invoiced in a timely way

Keep up to date with new products and to work efficiently and accurately in a team based environment

Provide high touch customer service by building and maintaining client relationships, following departmental processes, and striving to identify continuous improvement opportunities

Management of standard roll out projects i.e. peak programmes

Client Liaison Responsibilities

To identify and build close business relationships with key decision making personnel within each nominated account.
To maintain regular verbal contact with each nominated account decision maker.
To establish and maintain customer profiles for each nominated customer.
To provide appropriate and regular reporting, feedback, communications, market and competitor information that becomes available.
To generate new opportunities with new and existing customers.
Process Responsibilities

The input and maintenance of Sales Orders from written instructions.
The creation and dispatch of Sales Order Acknowledgments to the customer, with a copy to the Account Director and Account Manager.
The maintenance of a Pick Diary and its daily review to ensure that Pick Documents and Advice Notes are selected and taken to the Warehouse and signed for, so that product dispatch may take place by due date.
Ensure full liaison with Purchasing validating Purchase Order input, allocation of P/O to specific S/O as appropriate, daily progressing, and consignment tracking and resolving price, delivery and specification queries.
Updating the status of Sales Orders on computer, whether On Hold, Allocated, Back Ordered, or Completed.
Recording the details of dispatched orders on and issuing instructions for invoicing.
Maintaining customer and other databases related to Sales Orders, as appropriate.
Maintaining benchmark/KPI records and file-data as directed by the Commercial Manager.
Management and control of stock held at customers
Ensure that invoice instructions are given within 12-24 hrs of POD's being received, fully referenced and supported by documentation.
Obtain buying prices / quotations against sales enquiries.
Maintain stocks at levels agreed with Key Account Managers, continually review min and max levels with Purchasing.
Help to reduce / utilise slow-moving stock and prevent its re-occurrence.
Co-operate with the Warehouse Manager to continuously improve stock accuracy.
Maintain database records.
Monitor the updating of individual customer operational files.
Support annual stock-take.

Skills and Qualifications

Previous experience of business-to-business customer service would be an advantage
Good customer service skills; responsive to internal and external customers' needs
Confident ability to communicate at all levels via telephone, face to face and by email
Ability to be proactive in identifying customer needs and opportunities
Ability to manage internal suppliers (Purchasing, Distribution, Installation etc.) to satisfy customer needs
At least intermediate level of competence with Excel and other Microsoft packages
Ability to work independently and manage your own workload and priorities
Ability to work quickly whilst maintaining high levels of accuracy
Excellent attention to detail
Enthusiastic and a good team player
Ability to drive is an advantage, for occasional travel to customer locations.
Experience of co-ordinating and controlling projects
Experience of working with ERP systems and processes
Forecasting planning tool experience

IN return you can expect to receive a highly competitive salary, pension scheme, free parking, excellent progression and development structure