Business Improvement Manager

Independent Clinical Services
Birmingham, West Midlands
From £30,000 to £35,000 per annum + bonus + company benefits
13 Oct 2019
16 Oct 2019
Contract Type
Full Time
Job Title: Business Improvement Manager

Department: ICS Digital Transformation

Location: Birmingham (With Regional Travel)

Salary: £30k - 35k per annum + bonus + excellent company benefits

Full Time - Permanent Contract

ICS is one of the UK's leading healthcare staffing providers. Our aim, which underpins everything we do, is to be the first choice for health, life sciences and social care professionals and clients. Our recent achievements have seen us outperform our main competitors with strong growth across each of our markets.

We currently have an exciting opportunity for a Lean Six Sigma qualified individual with proven experience of working within a role delivering operational improvement, to join our growing Digital Transformation Team as a Business Improvement Manager.

Within this role you will be supporting the Journey Optimisation Manager with the improvement of the end to end candidate, client and managed services experience across all ICS processes, systems, policies and proposition.

ICS is the market leader in the provision of healthcare professionals across approx. 24 brands - this role is key to improving our standing in the market, and we have plans to support significant growth across our businesses.

As you will be supporting several brands, regional travel to other offices will be expected with some flexibility to be home based.

Responsibilities Include:
  • Support Journey Optimisation Manager with documenting business process and journey mapping
  • Deliver operational change to a high standard whilst providing guidance for all operational change
  • Deliver operational productivity and improve process effectiveness
  • Creation of baseline data and measurement plans to ensure we can measure impact of change for benefit realisation
  • Manage stakeholders effectively to gain buy in for change and utilise SME knowledge across the business
  • Lead and facilitate workshops with stakeholders and SME's to ensure we gain the right input and experience into our "as is" and "to be" journeys and business processes
  • Support with translating operational requirements in to project requirements

About You
  • Excellent communications skills
  • Strong relationship builder with the ability to build strong relationships with both internal and external stakeholders
  • Passionate about customer experience improvement and innovation
  • Excellent quantitative and qualitative skills
  • Good at cultivating and delivering upon working relationships

  • Lean Six Sigma qualification is essential
  • Minimum of 2 years' experience working within a role delivering operational improvement
  • Background in consultancy work or experience within a customer service organisation
  • Strong working knowledge of Microsoft Office and Microsoft Visio
  • Proficient project management skills and experience across technical, process, proposition and policy improvements

What we can offer you

In exchange for your hard work we can offer you in addition to salary a performance based annual bonus paying up to 15%, in addition to excellent company benefits which include 25 days annual leave + bank holidays which increase with years of service, company pension scheme where we match your contribution up to 5% plus many more benefits.

Our commitment to employee development through training, personal development plans, professional qualification support and career progression, has resulted in excellent retention levels. If you are looking for a role where you are a valued member of a key business function, where you can push your career forward in a company that continues to grow year on year, then contact us now with your current CV to apply.

The ICS Group is an equal opportunities employer

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