Customer Service Manager

Recruiter
Anonymous
Location
Nuneaton
Salary
33000.00 - 42500.00 GBP Annual + GBP33000 - GBP42500/annum
Posted
10 Oct 2019
Closes
17 Oct 2019
Job Type
Manager
Contract Type
Permanent
Customer Service Manager, Nuneaton

Salary GBP33k, OTE GBP42500

We have an exciting opportunity to work with the UK's leading car dealership to recruit a passionate Customer Service Manager into their team in Nuneaton. The role will lead the team that is the first point of contact to all customers, therefore a high level of motivation and strong work ethic are paramount.

The Role:

Be the first point of contact for both customers, and potential customers into the business - both face to face and via phone calls.

Lead a team of Service Consultants, by carrying out sales training relating to the benefits on offer to the customer, and constantly monitor their performance against set targets.

Ensure any follow up actions have been confirmed before the client leaves.

Aim for complete customer satisfaction from each visit, ensuring a high level of customer retention, and achieving quality standards.

Adhere to all policies and procedures, and deal with complaints efficiently

Ensure all relevant information and data is checked and updated into the system.

Job Requirements:

Experience within the Service Industry is highly desirable for this role, with a track record of achieving both individual and team targets.

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Additional Resources are an Employment Business and an Employment Agency as defined within The Conduct of Employment Agencies & Employment Businesses Regulations 2003