Service Specialist

Fullbrook Consulting Group
60000.00 GBP Annual
10 Oct 2019
16 Oct 2019
Contract Type

The Client & Role

  • Our Client is a global IT & Telecoms services provider.
  • The remuneration package consists of up to GBP60K basic salary, bonus and car allowance.
  • Applicants must hold both a valid driving licence and passport as this role has an element of travel.

Role & Key Responsibilities:

  • All around management of the company's product lifecycle including facilitation and cancellation of both managed services and support.
  • Provide vital assistance around understanding and managing costs.
  • Contribute to the creation of new product and service descriptions.
  • Evaluate and decide on the suitability of new services for the company's catalogue.
  • Facilitate regional discussions with regards to the withdrawal of old and enablement of new services.
  • Working closely with Service Architects to produce and complete service templates and support with Service Transitions.
  • Ensure that consistent and professional client engagement and is maintained.
  • Make decision on the necessity of low-level designs.
  • Consistently review the performance of live services within the portfolio.
  • Review and decide on the requests of new services to be added to the portfolio.
  • Provide completed low-level design to Architects, including costing and delivery models.
  • Evaluate the impact of services that are being withdrawn from the portfolio.
  • Proactively identify new business opportunities to achieve business objectives and marginal growth.

Skills & Experience:

  • Extensive ITIL v3 Foundation experience and certification are required.
  • SAFe Agile and Prince2 experience would be highly advantageous.
  • Strong Managed Services experience is necessary.
  • Successful track record of working in a facilitation / enablement function.
  • In depth knowledge of Service Delivery fundamentals.
  • Extensive Service Design & Management background and knowledge.
  • Ability to create service models based on client requirements.
  • Strong understanding of the all-around management of product lifecycles.
  • Ability to confidently manage tasks, projects and change.
  • Methodical and analytical mindset.
  • Ability to lead by example within a matrix organization.
  • Demonstrable ability to create and deliver high standard presentations.
  • Ability to communicate effectively and professionally via all channels.
  • Strong collaboration and relationship building skills.
  • Solid IT skills, including MS Office including Excel PowerPoint, Word and Visio.
  • Ability to work well under pressure and to tight deadlines.
  • Excellent negotiator who influences positive business decisions.