IT Support Technician

Recruiter
Talent Finder
Location
Kidderminster
Salary
18000.00 - 25000.00 GBP Annual
Posted
01 Oct 2019
Closes
28 Oct 2019
Contract Type
Permanent

POSITION: IT Support Technician

SALARY: GBP18k-GBP25k depending on experience

BENEFITS: Company Pension, Excellent working environment

HOURS: 37.5 Hours per week

LOCATION: KIDDERMINSTER, DY10 1SB

DESCRIPTION:

Our client is a growing IT service provider, serving small business customers primarily in the West Midlands, Worcestershire and surrounding areas. The company also have a number of national customers, which they support through a combination of remote and telephone support and occasional site visits. Due to continued growth the company require an IT Support Technician/Engineer to join the team.

You must have experience in a similar role, ideally 2/3 years working for an MSP or similar. There are excellent opportunities for progression for someone who has potential to develop.

THIS ROLE INVOLVES THE FOLLOWING:

  • Troubleshooting customer IT issues.

  • Server back-up checks and proactive maintenance.

  • Provide desktop support for operating system and application issues.

  • System configuration and repair.

  • User access and security administration.

  • Providing a high level of customer service and management of support tickets.

  • Network configuration and installations.

  • Prioritising workload and working well under pressure.

  • Following, maintaining, and enhancing standard operating procedures.

  • Server support; both physical and virtual.

  • On-site work with customers is required for the role so a driving licence and access to transport is essential.

IDEAL CANDIDATE

  • Able to retain technical knowledge.

  • Good logical reasoning and problem-solving skills are essential.

  • You will need to be able to concentrate on the task at hand and pay attention to detail.

  • Good written and verbal communication skills are important.

  • You will be in the habit of planning ahead, working methodically and following established processes when required.

  • You will be in the practice of documenting your work as you go.

  • Experience and knowledge of virtualised environments, office365 and VOIP solutions is also of value to the role.

BENEFITS

  • Challenging work.

  • A negotiable salary of between GBP18k-GBP25k depending on experience.

  • An excellent working environment.

If you feel you have the relevant skills and experience - please apply now!

In order to apply please send a C.V and covering letter with salary expectation by clicking on the apply button below.

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