Digital Merchandising Executive

01 Oct 2019
29 Oct 2019
Job Type
Contract Type
Job Title: Digital Merchandising Executive

The Digital Trading team are recruiting for a hands on and highly motivated Digital Merchandising Executive to join the team! The purpose of this role is to support your category areas by ensuring we are driving first class merchandising and product management on site.

Main Responsibilities

Owning the product setup process for your category areas in our Content Management System (CMS) ensuring that SEO best practice has been met and all content such as product descriptions have been signed off from our regulatory team
Owning the pipeline of New Product Development (NPD) coming into the category and liaising closely with the buying, supply, regulatory teams and external suppliers to ensure we have all information required to get products listed in an efficient manner and to quality control all information being provided to us
Briefing the photographer with image requirements for new products on site whether it's a re-shoot or re-edits of supplier imagery
Carry out promotional setup work and on site execution including monthly business wide changes, ad hoc digital only campaigns and category level initiatives. Test all promotions in our staging and live environments to ensure the customer message is appearing clearly and the mechanic is working without any issues. Re-merchandise categories to ensure the best experience is given for each product set
Briefing and implementing on site creative such as banners to support all promotional activity and new products launches
Support with promotional discount code setup and testing for key activity before being launched to the customer
Carry out daily/weekly site shopping to ensure the site is fit for trading and any issues quickly rectified to reduce customer impact
Carry out regular category performance reviews to spot key trends and to support re-merchandising the site where appropriate
Managing the removal of end of life products and to brief re-directs to appropriate pages. Also, removing any links to products and categories from the global website navigation
Owning the clearance process, working with the supply and warehouse teams to clear through any products with a short shelf life
Owning the relationship with the Customer Services team to resolve any product focused customer issues on site and to re-engineer any processes to mitigate future issues
Analysing data from key sources such as Google Analytics and making any recommendations for change or actioning any changes directly on site
Utilising key business reports such as website search trends and product availability reporting and taking key actions to make necessary adjustments on-site
Supporting the Trading and Merchandising Manager with weekly and monthly category reporting and additional ad hoc reporting when necessary

The Person

Experience working in an eCommerce team within a fast-paced retail environment
Ability to work with a wide variety of stakeholders
Experience of CMS platforms - preferably ATG BCC
Microsoft Excel experience - up to an intermediate level
Basic HTML desirable
Understanding of SEO principles desirable