Service Desk Manager

30 Sep 2019
28 Oct 2019
Job Type
Contract Type

The role will focus on the management and development of the IT Service Desk, providing first and second line support. Managing the day to day operations of the Infrastructure and Software that support our clients business as usual activities; ensuring that the services provided meet service level agreements and that any incidents, problems or risks which arise are managed and resolved in an effective manner.

  • Making sure the Service Desk in adequately staffed at all times
  • Performance reviews with all staff members
  • Deal with escalations in an costly and time effective manner Contact with key business service users, proactively maintaining an awareness of their level of satisfaction with the service and identifying potential areas of change or service improvement. Resolution of incidents within fix times stipulated in service level agreements
  • Look for ways to improve the services offered by the Service Desk Team
  • 1st and 2nd line support
  • Support in multiple business areas including infrastructure support , Service Delivery , security and administration.


  • Service Desk management
  • 1st and 2nd line support
  • Service management tooling
  • Microsoft office applications
  • IT admin/support and/or infrastructure management

Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Modis International Ltd UK is an Equal Opportunities Employer.

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