Sales, Customer Service & Marketing Assistant

18000.00 - 23000.00 GBP Annual
25 Sep 2019
23 Oct 2019
Contract Type
Near Shrewsbury

Our well-established client based near Shrewsbury is currently seeking a fluent Swedish or Danish speaker to offer professional customer service to their customers in Denmark & Sweden, whilst also supporting the company brand image by contributing to sales and marketing initiatives.

Tasks and responsibilities:

•Monitoring and responding to online feedback
•Responding to customer enquiries and complaints by phone & email
•Resolving problems and complaints in accordance with the company's guidelines & policies
•Generally committing to reducing complaints and improving customer satisfaction
•Ensuring all customer orders and communications are responded to within the agreed time-frames
•Passing on ideas for new products or improvements to existing products wherever possible
•Offering alternatives to out of stock items and up and cross-selling
•Support major updates to our website platforms (including content generation and testing)
•Adding products to websites and updating them as required
•Maintaining the homepage and key category pages on the websites
•Monitoring our social media accounts
•Researching new growth opportunities
•Competitor monitoring

The successful candidate must:

•Have a background in sales admin and customer services and be fully confident in dealing with telephone, email and web enquiries to deliver high levels of service
•Have excellent literacy, numeracy and verbal communication skills
•Be confident and skilled in crafting suitable written replies to customers (including those that will be published publically online)
•Be a natural listener and problem solver; making a difference to the customer and their perception of the business and/or products
•Be able to work independently and part of a team to support colleagues and promote excellent team spirit
•Have the capacity to learn about a wide and growing range of products and also the wildlife that will use them

Monday - Friday 8AM - 4PM

For more information and to apply for this role call Mitch on or apply online. If you have not received feedback in 14 days, please deem your application as unsuccessful.

Ethero staffing provides both permanent and temporary recruitment services to local businesses. With the simple ethos of local people for local jobs we aim to ensure that we support the local employment market whenever possible with targeted local advertising strategies and maximised local networking operations. Ethero Staffing's standard service provision ranks amongst the most competitive in the UK market place:- - Highly competitive charge rates - if we can save you money we will. - Industry leading service guarantees to underline our belief in our ability - Forward provisions for contingency planning for clients using high volumes of staff - Candidate assessments specifically designed for a client or even a single job - Repeat customer discounts and long term contract cost reductions