IT Service and Operations Manager

Autosmart International Ltd
21 Sep 2019
25 Sep 2019
Job Type
Contract Type
Harnessing IT is the key focus for Autosmart in 2019 and recruiting a strong leadership team to drive this is key. We have a newly created role for an IT Service & Operations Manager who will own the entire service management and support infrastructure. You will be supported by a progressive IT Director and will be instrumental in transforming the way IT services are delivered across the business.
As a strong leader, the IT Service & Operations Manager will be setting the gold standard of service delivery across the business and enabling the business growth plans for the next 5 years and beyond.
What you'll be doing
  • Setting high standards of performance and service and implementing the infrastructure to support this.
  • Managing the workflow of incidents on the Service Desk and owning the incident management process.
  • Defining a suite of third party suppliers and negotiating the relationships with these vendors.
  • Managing desktop support and ensuring that it fits the needs of the business.
What you'll have
  • ITIL qualification
  • Previous experience as a Team Lead or demonstrable experience in leading virtual teams.
  • Experience of managing 3rd parties and 3rd party delivered services.
  • Experience of Service Management or Support in a large-scale and diverse environment.
What we can offer you
  • Salary negotiable depending on experience
  • A varied and interesting role with a stable market leader
  • Great working environment; welcoming, collaborative and supportive
  • Company wide training programme to develop key skills
  • 25 days holiday plus bank holidays
  • Non-contributory private health care, travel insurance and critical illness cover
  • Generous contributory pension scheme
  • Life insurance at three times salary
  • Employee assistance programme
  • Staff purchase scheme
What you need to do now
If you feel that this is your next role, please follow the link and upload your CV to our job portal. We are keen to grow our IT team with the best talent so we will be sending you a questionnaire to complete once your CV has been submitted.