Customer Service Coordinator

Encore Personnel
20000.00 - 21000.00 GBP Annual
19 Sep 2019
30 Sep 2019
Contract Type

Encore are recruiting an experience Customer Service Coordinator to join a well-established team based in Evesham. This role will be working Monday to Friday between 8.30am and 5.30pm and the salary will be starting at GBP20,000 to GBP21,000 per annum.

Key Responsibilities:

  • Answering telephone calls and responding to all client queries quickly and accurately.
  • Accurately inputting collection and delivery information on the internal system including verifying the contact name, department and location/postcode, ensuring correctness.
  • Working with each customer's systems and carrying out all administrative tasks for each customer's account.
  • Coordinate urgent movements of customer's products in a timely fashion
  • Investigate any transaction queries and discrepancies.
  • Share ideas and provide suggestions on continuous improvement.

The Candidate:

  • Demonstrate success in a previous customer facing and relationship management or similar role.
  • Understanding of stock management preferable.
  • Excellent IT skills including Excel, Word, Powerpoint and databases as well as understanding of SAP.
  • Demonstrate excellent attention to detail.
  • Able to multi-task and to prioritise key/important tasks.


  • Hours of work: Monday to Friday between 8.30am to 5.30pm
  • Salary will be GBP20,000 to GBP21,000 dependant on experience
  • Onsite parking
  • Full training provided

Encore Personnel are an Equal Opportunities Employer. Specialist Recruiters in the Technical/engineering, Industrial, Driving, Energy, Professional and Contact Services sectors. Supplying nationally. Encore offer a "refer a friend" reward scheme where you could receive a gift of up to GBP500.