Customer Services Assistants

Location
Sandwell
Salary
£20,344 – £23,836
Posted
18 Sep 2019
Closes
04 Oct 2019
Ref
SAND000004236
Contract Type
Permanent

Exciting opportunities have become available in our Local offices for those who wish to develop a career in social housing. Sandwell is one of the largest social housing providers in the country and one of the largest builders of council housing. If you are looking to develop a career in housing, with an organisation which offers you structured training and development with clear pathways for career development, then please consider the opportunities below

Customer Services Assistants

£20,344 – £23,836

Ref: SAND000004236

Literacy and Numeracy Level 1 qualification or equivalent as a minimum

Specialising in housing advice from one of our reception points, you will provide a face-to-face service dealing with a wide range of enquires relating to housing and services delivered by Sandwell MBC. Our expectation is that you problem solve at first point of contact and provide an excellent customer experience. You will need to demonstrate a proven and qualitative experience of having dealt with customers and resolving complex issues.

Neighbourhood Assistants

£20,344 – £23,836

Ref: SAND000004237

Literacy and Numeracy Level 2 qualification or equivalent as a minimum

You will be responsible for providing a comprehensive tenancy and estate management service on our estates and supporting your Neighbourhood Officer to deliver excellent performance and customer service. We will expect you to be self-motivated, embrace new technology and be open to agile working whilst ensuring the needs of the business are met first and foremost.

You will also support your Neighbourhood Officer in the delivery of estate-based projects, tenant and resident engagement and dealing with enquiries from our Elected Members and partners.

There are further details on our website https://www.wmjobs.co.uk/employer/2162/sandwell-metropolitan-borough-council/

Closing date: 4 October 2019.

 

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