IT Administrator

Recruiter
Woodrow Mercer Group
Location
Worcester
Salary
19000.00 - 22000.00 GBP Annual
Posted
18 Sep 2019
Closes
30 Sep 2019
Job Type
Administrator
Contract Type
Permanent

IT Administrator

This position is working for an organsiation who offer specialist management systems in to the healthcare sector. The role sits within the tech team and you will be given the training to become a specialist on these systems. This will mean developing the systems on further, adding functionality and development, UAT testing and training users on the changes. You will also act in a 1st/2nd line support manner answering inbound calls around questions or issues with the systems.

Job Summary:

  • Test software as a part of systems in line with User Acceptance Testing
  • Working closely with the tech team to ensure the consistency of UAT testing
  • Identify where changes and improvements are needed with the organisations systems/processes
  • Help to create, test and implement these new changes
  • Communicate with stakeholders, making sure everyone is aware and set on expectations for new developments
  • Coach users on the company's systems
  • Answer and handle inbound calls regarding queries on the systems
  • Offer support via telephone and e-mail
  • Document all new software releases and training guidance
  • Update all colleagues on new functionality as and when it is added and explain how it may affect/benefit their way of working