Reception Manager - Country House Hotel - £26,000 & Benefits

Recruiter
James Webber Recruitment
Location
Worcester, Worcestershire
Salary
Competitive
Posted
17 Sep 2019
Closes
29 Sep 2019
Ref
1256746282
Contract Type
Full Time
Currently recruiting a Reception Manager on behalf of delightful hotel set in the heart of the Worcestershire countryside. A truly stunning hotel which is popular for both leisure and corporate stays commutable from Coventry, Worcester & Tewkesbury. As Reception Manager, you will oversee the daily operations of the front desk whilst managing and developing the team of 4 receptionists. You will recruit, train and develop your team to develop excellent customer at all times. You will supervise end of shift, issuing refunds, take deposits for accommodation, review daily arrivals ensuring all special requests and VIPs' are catered for, handle any queries and resolve any in room issues promptly. Additionally you will also be responsible for all group bookings, creating packages and rate codes for the PMS and ensuring that all rooming lists are accurately uploaded. You will assist the accounts team by ensuring all commission invoices are balanced and checked before being issued. The Reception team are responsible for maximising room revenues in line with company standards as well as providing first class customer service to all guests in a polite and courteous manner. You are expected to perform guest check-ins and check-outs, providing excellent customer service and wherever possible going the extra mile to ensure total guest satisfaction. Ideally you will have experience in a similar role in a small - medium sized property and will have used the Protel PMS. Salary up to £26,000 benefits Kindly note due to our client's requirements, you MUST be a current EU resident to apply for this role. James Webber Recruitment prides itself on providing the highest quality of permanent recruitment solutions to our candidates and our preferred partners. We take every application into consideration, however due to the volume of applications cannot always respond to each applicant. We do apologise in advance if we cannot immediately communicate with you. James Webber Recruitment are acting as an employment agency in relation to this permanent vacancy. For jobs, interview tips and more please visit our site website: www.jwrecruitment.co.uk

Similar jobs

Similar jobs