Pensions Administration Team Manager

15 Sep 2019
30 Sep 2019
Job Type
Contract Type
ResponsibilitiesPensions Administration Team Manager

We're hiring!

Aon are currently recruiting a Pensions Administration Team Manager to join our team in Birmingham. The Pensions Administration Team Manager will be primarily responsible for administering a defined set of pensions processes (member events and scheme events) for clients.

About Aon

Headquartered in London, Aon Plc is a leading global professional services firm providing a broad range of risk, retirement and health solutions. Our 50,000 colleagues in 120 countries empower results for clients by using proprietary data and analytics to deliver insights that reduce volatility and improve performance.

The UK pensions landscape is evolving at a rapid pace. Economic challenges, legislative change, an ageing population and asset volatility pose a wide variety of risks and challenges to pension schemes. Trustees and scheme sponsors are faced with a range of decisions on difficult topics from managing risk to improving member engagement, setting an investment strategy to managing DC plans.
Aon Retirement Solutions' market-leading capabilities and award-winning expertise make us the perfect partner to help clients through their pension challenges. We can provide integrated and comprehensive solutions across actuarial, plan administration, investment and insurance disciplines, enabling us to serve our clients' unique needs every step of the way.
Aon is an equal opportunities employer. Aon's recruitment and selection policy ensures the best possible skill mix of colleagues and the highest quality candidates are appointed using objective job-related criteria.

About the Role

Your impact as a Pensions Administration Team Manager:

Owning and driving performance management activities in the team by setting goals and delegating work to colleagues: holding them accountable for the delivery to agreed deadlines.
Holding regular (at least every two months) 121s with colleagues to review performance, discuss issues, manage expectations and provide constructive feedback.
Leading the team by providing direction and linking colleague goals and expectations to those of the company, represents the company by helping colleagues understand their impact.
Developing and managing team resources by creating resource plans, ensuring headcount matches plans throughout the year and develops plans for future business need.
Managing the recruitment process for the team ensuring colleagues with the relevant skills are recruited to the team.
Motivating and engaging colleagues by understanding their individual motivations and managing them in line with available resources.
Organizing and monitoring current activity so that the team meet Service Level Agreements (SLAs) and follow the agreed processes.
Coordinate the team's workload ensuring both business as usual and/or projects are delivered to required deadlines and level of quality.
Analysing data on the output of the team's work and identify issues or trends connected to errors, time-consuming tasks, under or over capacity.
Accounting for overall team quality control, management of risks and escalations, audit and governance. Ensuring correct processes and procedures are complied with by colleagues.