Seafreight Import Customer Care Specialist

Recruiter
Anonymous
Location
Birmingham
Salary
25000.00 - 27000.00 GBP Annual + GBP25000 - GBP27000/annum
Posted
13 Sep 2019
Closes
19 Sep 2019
Job Type
Entry
Contract Type
Permanent
We are currently recruiting for Seafreight Import Customer Care Specialist for a leading global provider of fully integrated supply chain and freight forwarding solutions. As part of the Seafreight Division, you will be based at their Birmingham offices and join the seafreight division. You will be working in a busy operational department taking ownership of files from start to finish and servicing customers on a daily basis meeting all their requirements from an operational perspective. As a seafreight operator you will have a key role in promoting excellent customer relations as well as maintain existing business and develop new business opportunities

Key Tasks and Responsibilities

* Actively plan and co-ordinate your working day taking ownership of the business you manage operationally

* Handling shipment process from order placed by consignee to billing inclusive of documentary, profit and credit control requirements

* Assist and advise customers of shipments, arrival, clearances and deliveries

* Take ownership of your own operational accounts

* Pro-active in your response to service issues

* Maintain a suitable level of data entry

* Build close, strong relationships with all customers, global offices, overseas agents and service providers

* Maximise profits for the department by obtaining optimal buying rates and keeping operational errors to a minimum

Key Experience and Skills

* Previous experience in a similar role in a logistics environment would be preferred, experience seafreight would be advantageous

* An In-depth knowledge of import procedures

* Ability to be very profit conscious

* Ability to work on you own initiative and as part of a team

* Flexible approach to working hours

* Excellent communication skills

What you'll get

* Competitive salary

* 23 days holiday plus public holidays

* Company induction & training

* Ongoing Training & Development including the opportunity to gain professional qualifications

* Discounts of hundreds of household names and brands

* Private health care

* Contributory pension plan and free Life Assurance

* If you feel you have the right skills, experience and drive, please get in touch to learn more.

If you feel you have the right skills, experience and drive, please get in touch to learn more