Apprentice Service Advisor

Vertu Motors PLC
8000.00 - 10000.00 GBP Annual
13 Sep 2019
30 Sep 2019
Job Type
Contract Type

About us

Audi is an exceptional brand fuelled by a passion to create the ultimate customer experience, which is why we are looking to invest in apprentices who can help us achieve our ambitious plans. There's never been a better time to join us, as we continue to enjoy massive success and unprecedented growth in the prestige car market. We are looking for the next generation of exceptional people to become part of our team and help us to delight our customers. Our Service Advisors are the main point of contact for customers when their vehicles are with us for maintenance or repair.

About the Role

This is a varied role where you will work with all departments bringing a friendly and energetic approach to your daily work. Every day is different within the Service Department so the role will vary. Some duties on a day to day basis may include: ?? Customer Service; Arranging bookings and appointments, talking to customers both face to face and on the phone, communicating with the customer throughout the time that their vehicle is with us ?? Administration; Completion of relevant paperwork for customer service and centre records, preparation of invoices, processing of warranty claims ?? Team work; Liaison with all the relevant departments including workshop and management to deliver an amazing customer experience. ?? Upselling; Promoting the sale of accessories and service plans. Training will be delivered over a number of block release weeks at our state-of-the-art training centre. Accommodation and transport will be provided as required. Here, our expert trainers will guide you through the training programme using a combination of e-learning, classroom learning and practical application. When you return to your workplace, your personal, dedicated mentor will support your continued learning as you apply the skills and knowledge you have gained at the Learning Centre. This is a fully rounded training experience where you will build life skills that last and gain both Apprenticeship qualifications and brand standard certifications. On successful completion of the two year programme you will receive the following: Level 2, progressing to Level 3 Diploma in Customer Service 2 x Apprenticeship Completion Certificates (at L2 & L3)

About You

It is essential that you hold Entry Qualifications GCSE grades (or equivalent) A*-C in: Mathematics English Language If you apply for this role, you are consenting to give Vertu Motors authority to transfer your data to BABCOCK who run the Audi Apprenticeship Programme. Or you can apply direct with BABCOCK on the below link. https://epau/Maytas4/Default.aspx?Brand=AU&stylesheet=/themes/plain/plain&lp=n&th=n&App1=n&AppF=n&ModuleID=9001&rurl=http://thank-you-for-your-application

What you can expect

If you are successful you can look forward to on-going training opportunities, career progression and a range of benefits you would expect from an employer of choice, including a competitive package, share incentive plan, pension scheme and access to our Vertu Rewards platform, which gives you online and instore discounts at over 900 retailers. If you are interested in joining the most progressive team in the industry please apply now...