Citrix Infrastructure Support Engineer

40000.00 - 45000.00 GBP Annual + GBP40000 - GBP45000/annum
11 Sep 2019
09 Oct 2019
Contract Type
We are looking for a Citrix Infrastructure Support Engineer to join our Cloud Assurance Team, and help to provide technical support for the applications, systems and platforms that constitute our cloud environments, with a particular emphasis on being able to support Citrix hosted applications and desktops.

At Six Degrees, we deliver and manage best-of-breed cloud services as one of the core pillars of our business. Since our inception, we have built an expansive range of internal expertise with cloud technologies, and this is an opportunity to be part of the team responsible for operating, managing and maintaining cloud infrastructures, which in turn are used by a broad portfolio of clients.

The core focus of this position will be to work with emerging technologies such as Citrix Cloud in order to automate and configure services based on cloud platforms. You will be operating at a third line level, which means you will be dealing with escalations from first and second line teams, and will need to take ownership of issues, troubleshoot and provide solutions. You will need to build a good understanding of the cloud environments so that you can accurately monitor them and diagnose potential failures. You will also take responsibility for keeping documentation up to date, maintaining relationships with vendors, general housekeeping of cloud environments, and getting involved in projects related to cloud technologies.

This is a great opportunity to join one of our core business teams, and play a key role in the support, maintenance and development of complex cloud infrastructures.


We are looking for someone with proven experience at third line level, and ideally with exposure to an MSP environment or similar. Technically, you will need to be competent with the following;

* Microsoft Windows Server, Exchange, Remote Desktop Services, IIS, Active Directory, Group Policy and DNS.

* XenApp 6.5 through XenApp 7.15

* FSLogix Profile Containers and Microsoft Profile Disks

* Remote Desktop Services

* Azure, O365 and general cloud based technologies.

* Any level of Linux skills are a plus.

* Exposure to virtualisation technologies, Hyper-V or VMware.

* Backup technologies, Veeam, HP Data Protector or Asigra.

* Good understanding of networking, IP addressing, firewalling and public DNS.

* Experience working with server hardware and storage.

In addition, we are looking for people who have a logical approach to problem solving, first class communication skills, and the ability to work effectively in a fast paced, constantly evolving environment. If this sounds like you then we would love to hear from you.

Please note that we can be flexible on location for this role, and it could be based in London or Studley

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