Finnish Speaking Service Desk Analyst (Contract)

Recruiter
Square One Resources
Location
Warwick, Warwickshire
Salary
Competitive
Posted
30 Sep 2019
Closes
03 Oct 2019
Ref
1258077863
Contract Type
Full Time
Finnish Speaking Service Desk Analyst - Contract - Warwickshire

Square One are looking for an Finnish Speaking Service Desk Analyst to come on board for an initial 12 month contract in Warwickshire.

This is an initial 12 month contract, paying £14p/h

Candidates must speak fluent Finnish and English for this role

The role:
* Provides first level IT Support, performs initial level of problem identification and attempts resolution
* Must maintain a high degree of customer service for all support queries, take ownership of user problems and be proactive when dealing with user issues.
* Ensures that correct resolutions are found and involves appropriate areas in resolving problems when needed
* Develops and maintains product knowledge, business and professional skills by participating in on-the-job and other training courses
* Actively participates in preventive maintenance, by documenting common problems and scripts for customer support in the service desk knowledge base.
* Shares information required for the team to be successful
* Demonstrates understanding of the customer's business needs and is able to achieve and maintain high customer satisfaction ratings
* Develops and maintains knowledge of Remedy (incident tracking system), AIDU and of the service desk procedures and business environment
* Seeks opportunities to improve knowledge, skills, and performance and is receptive to constructive feedback

Additional
* Working hours are predominantly between 0800-18.30 Monday to Friday, but some earlier starts at 0500/0600 and or Saturday work may be required
*Some on call work on Saturdays may be required

Candidates must speak fluent Finnish and English for this role

This is an initial 12 month contract, paying £14p/h

Finnish Speaking Service Desk Analyst - Contract - Warwickshire

If you are interested in this opportunity, please apply now with your updated CV in word/PDF format.

Notwithstanding any guidelines given to level of experience sought, we will consider candidates from outside this range if they can demonstrate the necessary competencies.

Square One is acting as both an employment agency and an employment business, and is an equal opportunities recruitment business. Square One embraces diversity and will treat everyone equally: Please see our website for our full diversity statement.

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