Operations and Communications Centre Manager

Warwickshire Police
Warwick, Warwickshire
From £39,705 to £44,787 per annum
08 Sep 2019
24 Sep 2019
Contract Type
Full Time
Operations and Communications Centre Manager

Leek Wootton, Warwickshire


Full Time

The closing date for this post is 12 noon on Friday 20th September 2019

Those currently eligible on the redeployment register will be given prior consideration

The main purpose of the role is to have a holistic approach, implementing strategic direction and responsible for the overall management of the Operations & Communications Centre within Warwickshire Police, to ensure a lead performing, customer-focused, quality-orientated service delivery within Contact Management and Command & Control Operations.

Main Responsibilities:

To lead, develop, communicate and adopt an engaging performance culture which is customer-focussed and measureable.

Responsible for people management activities:

To directly manage the supervisory staff, including absence, recruitment, resource levels, performance reviews, career development, employee relations cases, including post-investigation as required, as well as actively coaching and developing the team;

To assess skills and competence levels of staff and indirectly have overall responsibility for staff within the Operations & Communications Centres (OCC) where threat, harm and/or vulnerability is an immediate risk.

To drive operational performance, the implementation of project initiatives, continuous improvement and share best practice, together with internal stakeholders and external partners, in order to achieve optimum Service delivery levels.

To regularly cascade and communicate, through various media and presented formats, key information to all OCC staff.

To regularly monitor the performance of all aspects of OCC Service delivery, including people, processes and technology, analyse trends and implement change in order to meet, address and improve quality assurance processes, procedures and accredited compliance.

To manage and support dynamic operational incidents ensuring that the OCC is constantly set up to respond to critical incidents with appropriate human and technological resources to meet demands from strategic, tactical and operational commanders.

To manage, monitor and review financial spend to ensure delivery of cost efficiencies.

To manage and periodically review business continuity planned arrangements for the OCC meeting with partners and other stakeholders in light of potential implementation.

To represent the Senior Contact Manger or OCC when visiting other Police Forces / Partner agencies and at external functions as required.

To undertake other duties commensurate with the nature, level of responsibility and grading of this post, as required.


5 GCSEs at Grade A-C, including English Language and Maths, or equivalent

Level 4 Management qualification or equivalent

Knowledge of Quality assurance principles

Experience of managing a team, coaching staff and/or driving staff engagement

Develop effective customer relations both internal and external

Proven ability to undertake data analysis, be customer-focused and achieve results

Experience of managing medium scale projects and virtual working

Experience of change management and delivery of the benefits of continuous improvement

Proven ability to work under pressure, managing a variable workload within strict deadlines

Proficient in use of IT systems including Microsoft Office and reporting functionality

Excellent oral and written communication skills to all levels of personnel, including employee briefings and presentations

Be objective, pragmatic, analytical and a decision-maker

People management and coaching skills

Be influential and have negotiation skills

Work on own initiative and as part of a managerial team

Delegation skills would be an advantageous

Special Conditions:

Ability to travel throughout Warwickshire Police area.

Required to work at weekends and/or unsocial hours including public holidays on an ad-hoc basis as a result of critical / major incidents.

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