Inbound Contact Centre Advisor

17500.00 - 18500.00 GBP Annual + GBP17500 - GBP18500/annum
02 Sep 2019
30 Sep 2019
Job Type
Contract Type
Inbound Contact Centre Advisor

Job title: Inbound Call Centre Operators
Location: Leominster, Hereford
Salary: GBP8.82 per hour
Hours: Full-time hours with overtime available
Benefits: Staff shop discount

Our client is a leading brand in the UK and is looking for inbound call centre operators to join their team on a temporary basis until Christmas.

This will include shift patterns within hours of 9am -7pm Mon - Fri, 9am-5pm Saturday, 10am-4pm Sunday. Working 4 days per week on a rota basis with 1 weekend in 3 included.

Day to Day duties will include the following:
* Answering inbound calls
* Responding to emails from customers
* Processing orders
* Advising customers on stock
* Providing delivery information to customers from couriers
* Updating and maintaining the customer record accurately
* Delivering excellent customer service at all times
* Inputting data onto in-house system
* Full training will be provided

As a person you will need the following qualities and experience:
* Previous customer service experience (Essential)
* Confident telephone manner (Essential)
* Excellent written and verbal communication skills (Essential)
* Computer literate with accurate data entry skills (Essential)
* Previous call centre experience (Desirable)

Workforce Office Appointments team fill hundreds of temporary, temp to perm and permanent vacancies throughout Worcestershire and South Birmingham every Year.
Operating from multiple registration centres across Redditch, Worcester and Kidderminster, our team offer a unique service tailored to match your exact needs and can assist you with the following job categories: Clerical / Administration, Call Centre, Customer Services, Sales & New business development, secretarial & PA, Accountancy & Finance, Professional and management.
We are always searching for the best talent, so if you know anyone, why not recommend them to one of our professional team who will be more than happy to help.

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