Software Support Analysts

28 Aug 2019
25 Sep 2019
Contract Type
Software Support Analysts - Cloud, Agile, JIRA, Automation and more..

Excellent Benefits, great culture and working environment, flexible working, Bonus and more...


* Strong analytical skills

* Cloud experience required - they use Google Cloud but happy to consider any others

* Candidate must be familiar with working in an agile environment

* If the candidate has used a Jira Database, this is massively preferred

* Ideally, candidate will have automation skills and worked in an automated environment


* 25 days holiday + bank holidays + your birthday off

* Option to buy extra annual leave and sell days back

* Summer Fridays - July and August finish at 3pm on a Friday as long as you have worked your 37.5 hours

* Staff discount - 50%

* Company performance bonus

* Company pension contribution - 5% employee, 4% employer

* Flexi time

* Child care vouchers

* Health care plan

* Discounted leisure membership

* Onsite subsidised canteen

* Free staff parking

* Relaxed dress code

My client, Herefordshire based, has a unique and exciting opportunity for two Software Support Analysts - Agile, Cloud, Automation, JIRA, to join the production support team. Reporting to the IT Operations Manager, you will work within a multi-disciplined production support team.

You will be primarily responsible for the support, maintenance and development of internal and external software solutions, in line with our technology roadmap. Working with the latest infrastructure technologies both on premise and within the cloud, as new technologies are considered, you would assist in the assessment of their suitability for our business needs.

This is not a software development role; the software support analyst works more within configuration, scripting, integration and implementation.

Technical skills we would need you to already have:

Strong investigative and analytical skills and proficient in their use to resolve customer, systems, software and data problems/queries

Experience in querying, extracting and manipulating data from log and Database sources

Strong technical acumen and skills to troubleshoot non-functional (performance, security, etc.) and functional issues, with more experience of databases, WEB services and API's.

Experience in working with and configuring infrastructure services; TCP/IP networking, Microsoft Domain Services (DNS, DHCP) from software deployment/integration to troubleshooting

Experienced in project and task delivery in a technical environment, through the full change lifecycle; understanding requirements, task identification and elicitation, complexity estimation, planning, delivery and support once into a production environment.

Able to create technical documentation (e.g. procedures and work instructions etc.)

To strengthen your application, it would be desirable if you have experience in the following;

Software Defined Data Centre (i.e. systems, networks and storage solutions, configured and hosted within a Cloud environment)

Microsoft SQL Databases (querying, exporting, importing data)

Microsoft IIS and .NET

Microsoft Server Operating Systems

Linux, UNIX and open source products

Creating, updating and tuning PowerShell scripts

Working with third parties to implement software solutions and platforms

Virtual Desktop environments

Knowledge of the following;

Automation and scripting languages , Agile and waterfall delivery methodologies

Please forward a current cv and call me on (phone number removed) to discuss details further