Operations Coordinator

Hereford, Herefordshire
£18,000 per annum Tastecard, Cyclescheme, EyeCare vouchers and much mo
25 Aug 2019
04 Sep 2019
Contract Type
Full Time
The role:
This position, based in Hereford, is for a full-time Operations Co-ordinator (OC) for Ambrey's Operations Team. The OC will work with the company Operations Team and have responsibility for assisting in all aspects of maritime transits. The post will report to the Senior Operations Support Manager.
The role will entail responsibility as follows:
  • Prepared to undertake routine shift work.
  • Assist in proactively managing the group mailboxes. Clear understanding of client and supplier responsibilities.
  • Be involved in all aspects of provision, planning and management of maritime transits.
  • Assist in the coordination of all transits under the direction of the Operations Managers.
  • Respond to operational issues and queries from Ambrey staff, operational personnel and clients.
  • Escalate and prioritise issues to the Operations Manager or out of hours Duty Managers as required.
  • Ensure compliance and adherence to timelines with all industry codes, client KPIs, schedules, internal procedures and updates.
  • Ability to proactively support Operations Managers delivering on the administrative requirement for each transit to include, but not limited to:
  • Team Requests and Mobilisations, to include booking and issuing of flights, visas, Op orders, Annex D's, team and weapons details, Flag State Approval documents, Assembly of Team and Weapons details and prepare draft client invoices and contracts on behalf of Commercial Managers.
  • Undertake any other task which the Operations Management team deems reasonable from a management perspective.

The following skills and experience are essential for this role:
  • High levels of initiative and self-motivation.
  • Have good judgement and decision making skills, with an understanding of the impact on stakeholders.
  • Strong multi-tasking skills, with the ability to coordinate activities, facilitate unit goals and manage resource requirements.
  • Excellent interpersonal and verbal/written communication skills, with internal and external stakeholders.
  • Excellent IT skills covering the Microsoft Office Suite.
  • Strong administration skills, with the ability to assist in numerous projects simultaneously while meeting exacting deadlines.
  • Ability to work under pressure during emergency situations.
  • Ability to analyse, evaluate and recommend new operational systems, policies and procedures to improve best practice

The following skills and experience are desirable for this role:
  • Previous experience within the maritime services sector in a Commercial or Operations co-ordination role.
  • Experience of using a CRM system.
Terms and conditions:
  • Salary £18,000 per annum
  • Annual Leave: 25 days pa plus public holidays
  • Your normal hours of work will be within the service delivery shift rota (shift pattern: Early 06:00am to 14:30pm, Duty 07:00am to 15:30pm and Late 13:30pm to 22:00pm) covering the hours of 06:00am and 22:00pm, 7 days per week (including bank holidays), with one hour for lunch each day. You can expect to work one of the described shifts every six weeks. When you're not scheduled to work the shift patterns your working hours will either be 08:30am to 17:00pm, 09:30am to 18:00pm or 13:30pm to 22:00pm, Monday to Friday, with one hour for lunch each day.
  • A probation period of 6 months
  • Own car essential

If you're interested in being part of our team, we'd love to hear from you. Just send a cover letter and a copy of your CV to us.

The Job Description for this post will be subject to routine review and revision in order to meet the developmental requirements of the company. The post holder may be required to undertake additional appropriate duties as directed and required.

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