Technical Customer Support

Prince Personnel Limited
Telford, Shropshire
Unspecified Circa £25,000 per annum
23 Aug 2019
14 Sep 2019
Contract Type
Full Time
Technical Customer Support



Circa £25,000 per annum

Monday - Friday 37.5 hours per week

Do you want to be part of a global company with great development opportunities?

We are working with one of the fastest growing UK manufacturers who are looking to recruit a Technical Customer Support to join their growing Customer Service team. This is an exciting customer facing role where you will use your expertise to act as a point of contact between the internal and external points of contact.

Responsibilities and duties will include, but not limited to:
  • Provide post sale support to customers
  • You will be working closely with the customer to gain a thorough understanding of their needs and communicate any solutions to issues raised
  • Resolve any product issues that the customer is raising
  • Lead manufacturing investigations to solve issues raised
  • Liaise with clients on any technical issues they encounter with the products
  • Propose solutions for technical issues raised

Skills and Experience

To be considered for this opportunity you will have previous experience within a customer facing role where provided support for complex customer complaints. Previous experience working within a customer service / customer complaint handling role within a manufacturing / engineering organisation will be highly advantageous. You will have excellent verbal and written communication skills and strong interpersonal skills. The ideal candidate will have the ability to learn and understand technical knowledge with training that will be provided within this role.

The application process:

We will carefully consider your details and advise you if we're able to progress with your application within 72 working hours. If you do not hear from us within this time your details won't be retained. So, if you're not successful on this occasion, do continue to respond to future roles we advertise. In the meantime, all good wishes and continued success with your search for employment.

About Us

Prince Personnel are an employment agency working on behalf of our client.Whether you're seeking a new permanent position, temporary assignment or contract you'll find us easy to deal with.Located in thriving Telford, we focus on jobs in Shropshire, Staffordshire and North Wales.Prince Personnel specialise in commercial, accounts and finance and technical recruitment.With the best jobs around we are an independent agency working hard for you.

Reference: DE22937

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