2nd Line Support Engineer

Nasstar Ltd
Telford, Shropshire
23 Aug 2019
08 Sep 2019
Contract Type
Full Time
Nasstar PLC is one of the UK's leading managed IT service providers. We deliver bespoke clouds, professional services, managed IT and a range of technical products to our customers. Due to strong organic growth we are looking for a 2nd Line Support Engineer to join our team in Telford.


As a 2nd Line Support Engineer you will work as part of a talented, dynamic service desk team, supporting state of the art technical infrastructure used for the delivery of managed solutions to our client base. A typical day would involve investigating and resolving issues on a wide range of systems, actively managing and maintaining a list of assigned calls and keeping customers up to date.

Skills, Knowledge and Experience:
We are looking for a 2nd Line Support Engineer who has experience of working on a service desk ideally with an IT outsourcing provider. Any experience managing technology migration projects would be an advantage. Technical skills provided by our Support Engineers are listed below. It is not essential that you have all these skills, we pride ourselves on the training we provide to upskill our Engineers at all levels.
  • A good understanding of PC/Laptop hardware including Mac
  • Windows 7 OS, Windows 10 OS, MacOS & the MS Office
  • Windows 2008/2012/2016 Server, Active Directory, Group Policy
  • Exchange server 2010/2013/2016,
  • Office 365, Citrix XenApp, Lync/Skype for Business
  • Telephone systems (IP, SIP)
  • Network devices including firewalls
  • IP routing, IPSec, VPN, VLAN, LACP, LAN switches and routers
  • Datacentres and virtualisation (VMWare & Hyper-V)

The 2nd Line Support Engineer position offers a competitive salary and benefits package which includes 25 days holiday + bank holidays, TOIL to cash scheme, pension, platinum Perkbox membership and more.

Nasstar are a successful and dynamic business. We offer fantastic training, development and career opportunities. If you are looking for a role where you can grow with a company, working in a friendly and fast paced environment then please apply.
No Agencies Please.
This job was originally posted as www.totaljobs.com/job/87356919

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