Operational Support Officer

Randstad Sourceright
23 Aug 2019
31 Aug 2019
Contract Type
Be in the business of better futures.

Through its employability work our client makes sure people have the skills, support and behaviours they need to get good jobs. Jobs that help them gain the confidence and independence to thrive. Jobs that change lives for the better.

Our clients Operational Support Team (OST) provides support services to each of its Employability contracts (presently Work Programme, Work & Health Programme, Personal Support Service, Access to Work, Steps to Success and Employment Training & Education contract).

Be an Operational Support Officer

This role is about delivering an outstanding level of customer service to our clients participants and internal stakeholders, primarily over the telephone and via electronic communication.

In brief you will:
  • Ensure all new referrals are booked within agreed minimum service standards as per contract.
  • Through the provision of high quality, engaging conversations with participants, positively influence a high referral to start conversion rate in order to achieve agreed conversion rates as per contract.
  • Evidence in a complaint manner all applicable job starts/outcomes on monthly basis per each contract.
Join our client

Join our clients ambitious team, who, each year deliver impressive results and help build a better society and create better life chances for more people in more places and in more ways.

Our client knows that life is about more than just the day job. That's why, in return for your hard work, you'll enjoy our clients flexible working approach to help you achieve a great work-life balance. In addition, our clients competitive benefits package includes healthcare, two days off per year for charity or community work, a day's annual leave to enjoy your birthday and more.

If this role sounds like it's for you, please apply and we will contact you to discuss the opportunity.

Additional information:

Our client is committed to safeguarding and promoting the welfare of children, young people and adults and expects all employees and volunteers to share this commitment. Employment will commence following a basic DS check.

This role is a full time position based in Birmingham. 37.5 hours per week working either 11-7pm or 12-8pm on a rota basis. On occasion the team may be asked to work on a Saturday to meet business requirements, therefore flexibility is required.