Customer Service Dutch Speaker

Recruiter
Hydrogen Group
Location
Warwick
Salary
14.00 GBP Hourly
Posted
21 Aug 2019
Closes
28 Aug 2019
Contract Type
Contract

Customer Service (Dutch Speaking) - Warwick

Role: Service Desk Agent (Dutch speaking)

Location: Warwick with option to work from home 2 days a week

Rate: GBP14 per hour

Duration: 12 months initial contract

  • Must have excellent Dutch language skills
  • Receive and record support calls/emails from end users
  • Update incident resolutions in the Ticketing tool.
  • Provide initial assessment on all support calls.
  • Escalate to appropriate supervisor when needed and monitor progress.
  • Follow-up with supervisor to support teams for timely completion of tasks.
  • Ability to work independently and in a team environment.
  • Ensuring responses and resolutions to all the incidents and service requests