IT Service Assurance Manager Stoke, Staffs GBP55k bonus
Do you have a strong ITIL, process-oriented IT background? Have you progressed your career from hands-on IT to moving away from hardware/software? If you want to play a critical role in the continued global growth of an organisation please do read on...
This is essentially an IT Service Management role covering a wide range of activities including Incident and Problem Management, Service Assurance, Compliance, IT Governance and audit.
This type of role is often found in highly corporate organisations but, working for this private company, you'll be able to take a much more pragmatic approach as you need to deliver quickly, which many see as a refreshing change.
You may have cut your teeth as a Service Desk Manager with experience of Change/Release, been in a Service Delivery or Support Manager role, or perhaps progressed through Software Development.
You'll bring a hands-on technical background because your key stakeholders will be Server, Network and Security Engineers, as well as Software Developers. However I must stress this role won't involve you connecting servers or cutting code!
You'll utilise your IT knowledge in ensuring all projects are fully compliant throughout the lifecycle. You'll be well-versed in being able to gather technical information - it's critical that you understand the lingo and can push back asking the right questions.
You'll be a stickler for strong documentation and be able to move quickly and effectively between multiple concurrent streams of work. Regulatory reporting is a key aspect of the role and you'll be responsible for reviewing data on legislative change where IT compliance is concerned.
You'll be well-versed in negotiating with suppliers so may have experience buying / purchasing, as well as receiving and writing contract responses to tenders / bids.
You'll be joining a company with a strong commitment to work/life balance and one that offers a great package and opportunity.
If you'd like to find out more why not drop me a line at neilesh dot sood at modis dot co dot uk or call on for more details?
Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Modis International Ltd UK is an Equal Opportunities Employer.
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