Volunteering & Community Involvement Officer

20 Aug 2019
31 Aug 2019
Contract Type
This job is about providing a service. To be fantastic in this role, you'll need to have:• Experience of delivering inspirational engaging community and volunteer programmes• Good people skills, enabling good working relationships with those in your team and across the property and outside the Trust• Good project and event management skills and experience• Experience of community consultation and facilitation• Good interpersonal skills, and the ability to time manage projects successfully• A flexible customer focused approach with experience in delivering high standards of customer service• Experience of working with and supervising volunteers, and an understanding of the importance of the volunteer journey• Empathy with aims of the National Trust and Canal & River Trust, with genuine interest and knowledge of the work of both• Knowledge of the Birmingham / Ladywood area Volunteering & Community Involvement OfficerAt Roundhouse Birmingham, we want to 'do things differently, see things differently, and care for things differently', so you'll be working with a diverse range of people, and developing new and existing relationships. Recruiting new volunteers and working in partnership with local communities and organisations to engage with new audiences will be central to the role. You will promote and plan for genuine community involvement and support innovation and flexibility in this work. Your role will support other members of the property team to ensure they are confident and capable of working with volunteers and the local community. You will continually develop and review volunteer and community involvement, seeking ways to involve volunteers in all we do and grow support for our work with people who live near to our places. This role will be about pioneering exceptional volunteer involvement: You will lead the strategic development of volunteering for the project; working across all teams and forming appropriate plans, partnerships and strategies in line with internal and external agendas. You will develop new offers and improve the experience for current volunteers, finding new ways to use their time and value their expertise. You will share good practice and learn from others. With some off-site engagement you will act as a key contact for building support from the community and identifying opportunities for mutually beneficial partnership work. You will deliver on our organisational values and behaviours to ensure a high-quality experience for all stakeholders. You will work with others to develop ideas through, sharing, listen and taking a joined-up approach. You will bring enthusiasm and creativity to the role.A new destination for Birmingham - Roundhouse