Account Manager

ITS Software Systems Ltd.
Kidderminster, Worcestershire
£25,000 per annum
18 Aug 2019
14 Sep 2019
Contract Type
Full Time
About The Role

If you enjoy nurturing relationships, problem solving and working with a wide variety of clients across multiple sectors and company sizes, Eploy Account Management is the place for you. We are a fast-growing software company and we are looking for an experienced Account Manager to join our busy sales team.
Our software manages the in-house recruitment processes of companies ranging from 250 employees to well over 100,000 - we also provide solutions for the public sector, university and recruitment agency markets. You will be reporting to our Senior Account Manager and Sales Director. You will also work closely with our customer success and implementation teams to ensure we deliver the highest levels of customer service for our rapidly expanding portfolio of key client accounts. Our product - Eploy - is the complete software solution for e-Recruitment.
As an Account Manager you will be responsible for managing existing accounts, renewing contracts and creating demand for new products and services. You will also be responsible for account mapping and agreeing action plans for complete customer satisfaction.

About You

You'll be an excellent rapport builder, confident and approachable with the ability to quickly gain the trust and respect of multiple contacts within each client account. You will have excellent administrative, time management and communication skills.

As an Account Manager, you will:
  • Create trusted relationships with relevant stakeholders within our key clients
  • Regularly contact and visit clients on site to maintain relationships
  • Manage contract renewal negotiations to a successful conclusion
  • Create action plans for customer satisfaction in conjunction with the customer success and implementation teams
  • Create proposals and order forms to support any contract resigns or customer work
  • Identify business opportunities for portfolio products and services within each account
  • Manage the opportunity pipeline for your accounts and ensure our CRM is always accurate and up to date
  • 'Own' the customer relationship and be the daily point of contact and key problem solver.
  • Engage with our customer success team to ensure SLAs and support services are meeting client needs
  • Work with our marketing team to develop and implement sales campaigns for existing client accounts
  • Create and deliver software demonstrations and presentations that convey the benefits our portfolio of products and services can deliver
  • Create sales and resource requirement forecasts for the senior management team
It would be great if you...
  • Have experience of working within a software company, recruitment/HR or digital would be highly desirable
  • Have excellent presentation / software demonstration skills
  • Have excellent written and verbal communication skills
  • Can build relationships with key stakeholders at multiple levels within an organisation
  • Are highly motivated and results oriented; with an entrepreneurial spirit
  • Have a full, clean driving licence
A Little Bit About Us

Eploy is a vibrant and fun place to work, our team is expanding rapidly due to phenomenal growth...because our product is great, and our customer service is second-to-none. Our target market is corporate in-house recruitment teams, RPO providers and recruitment firms. Everything we do is driven by our customers who include leading brands and major recruitment firms.

We're established in our market, self-funded and profitable - we're not a 'wing and a prayer' start-up...nor are we a stuffy dark suited corporate behemoth. We enjoy what we do, we're creative and highly motivated and because we also know recruitment (it's what our software 'does') it's quality and 'fit' with our business and people that's most important to us.

Recruitment Agencies please note, we have a strict PSL and do not accept speculative agency applications under any circumstances. The PSL will not be reviewed until May 2020, if you are not a preferred supplier please do not contact Eploy, contact candidates on Eploy's behalf or re-advertise Eploy jobs.

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