Programmes Resettlement Manager/Facilitator

Uttoxeter, Staffordshire
£23,663 per annum + Company Benefits
17 Aug 2019
12 Sep 2019
Contract Type
Full Time
At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services. We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.

Programmes Resettlement Manager /Programmes Facilitator

HMP Dovegate, Uttoxeter

Full Time, Permanent - 40 hours p/w

£23,663 per annum

The Role

The role will be split equally with 50% of time working as an Offender Behaviour Programmes Facilitator, delivering accredited programmes to residents and 50% of time as a Programmes Resettlement Manager, involving forging, developing and maintaining the links between programmes, the progress made by participants, and the offender's on going path through the Offender Management model.

Responsible for all aspects of line management to include, staff development, appraisals, performance management (to include disciplinary procedures where appropriate) and ensuring that all Serco Policies and Procedures are followed.

Programmes Resettlement Manager Role - (50%)
  • To ensure that all line management responsibilities are adhered to in line with HMP Dovegate and Serco MyHR policies practices and procedures
  • RM's must also ensure they contribute to the staff awareness package. This must include information on how programmes link to; OASys/sentence planning, other interventions, family ties, risk management, release to the community
  • RM's must also ensure where cases fall under MAPPA guidelines, that relevant information from the programmes and the review forms part of MAPPA discussions in prison and the community e.g. included in the minutes of MAPPA meetings and if appropriate licence conditions
  • Ensure records of all attendees are kept
  • Ensure copies of the report are distributed to all attendees and any other relevant staff members are attached to the individuals sentence planning file
  • Produce PPR report, ensuring these minutes reflect compliance with audit baselines
  • Chair the PPR in accordance with guidelines in this manual
  • Implement tracking systems, confirm venue, facilitates and attendee's for the PPR
  • Follow up on those declining to attend without good reason, or nay failures to respond to invitations through staff members Line Manager
  • Notify all attendees of the final arrangements
  • Arrange dates, venues and special needs arrangements for the Post Programme Progress Reviews (PPR's) showing flexibility and willingness to negotiate in order to maximise attendance at the review
  • Send pre-course information to Offender, Offender support persons, prison staff member attending the review and their Line Manager
  • Send out notification of participation to Offender Managers

Offending Behaviour Programmes Facilitator role - (50%)

  • Contribute to sentence planning and Parole process as appropriate for those who have participated in groups
  • Complete objectives and follow up work with residents involved in programmes.
  • Complete motivational work with residents prior to commencing the programme.
  • To attend and pass any training as required.
  • Complete administrative tasks as required such as processing referrals, updating waiting lists, photocopying session materials, communicating with prison staff and external agencies regarding individual's progress on the programmes.
  • To write Post Programme Reports for residents completing the programmes and non-completer reports for those who fail to complete.
  • Assess residents for the above programmes.
  • Attend regular supervision with the Treatment Manager.
  • Deliver Accredited Offending Behaviour Programmes including the Thinking Skills Programme (TSP) (a general offending behaviour programme), RESOLVE (a moderate violence reduction programme), Building Better Relationships (BBR) (a moderate intimate partner violence reduction programme) and Identity Matters (one-to-one programme to aid with adjusting relationships with gangs/groups). Also to deliver alongside future accredited / non-accredited programmes.

What we are looking for in our candidates


  • 5 GCSE grade A-C including English
  • A Psychology or criminal justice related qualification

  • Ability to engage in supervision process and respond to feedback.
  • The ability to maintain boundaries and demonstrate resilience when working with offenders'
  • Good problem solving and emotion management skills
  • Able to reflect on own performance and to strive for continuous improvement
  • Ability to challenge antisocial behaviour and attitudes appropriately.
  • Excellent organisational skills and ability to manage a large workload.
  • Ability to work as part of a team.
  • Ability to motivate resistant clients.
  • Good written and oral communication skills.


  • Knowledge of motivational techniques
  • Knowledge of responsivity issues when working with offenders
  • Knowledge of the 'what works' literature in relation to reducing risk of reoffending
  • Some knowledge and understanding of resettlement pathways

Specific requirements

This role requires mandatory training. You must pass all required training in order to perform this role. If a training event is failed, management discretion will be used as to whether a second attempt can be made. If a training event is failed twice, your suitability for the role will be formally reviewed and may result in contract termination.

Serco Home Affairs is exempt from the Rehabilitation of Offenders Act 1974 and all offers of employment are subject to security clearance checks and approval by the Home Office

On occasion we receive significantly more applicants than expected for some vacancies and under such circumstances we reserve the right to bring forward the closing date of the advertisement. We therefore strongly advise you to apply for the role promptly to avoid disappointment should the closing date be brought forward. Serco is a Disability Confident Employer committed to employing and retaining people with disabilities. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview. For help with your application please contact 0345 010 4000.

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