Income Officer

Venn Group
15 Aug 2019
29 Aug 2019
Contract Type
Income Officer Required

Duration: End of August
Location: Evesham
Hours: 37.5 Monday - Friday 09:00 - 17:00
Rate: Dependent on experience

An opening has arisen for an Income Officer based in Evesham. This position will require candidates with a strong rent recovery experience and strong knowledge in providing information and support to customers about debt awareness and financial inclusion advice.

The successful candidate will be responsible for:
  • Monitoring and managing the debt recovery process across all tenure types
  • Ensuring that policies and procedures are followed, and contact made with debtors at the earliest opportunity, in order to minimise arrears as far as possible
  • Working in conjunction with other members of staff to ensure that the appropriate
arrears action is taken, having regard for any other breach of tenancy that may need addressing, such as nuisance, domestic abuse or condition of property
  • Providing advice and information to assist with the maximising of income, including supporting with fuel poverty, affordable loans and basic bank accounts
  • Making appropriate and timely referrals to our Money Advisors to maximise customer's income from benefits and other welfare funding streams, providing basic welfare benefit advice at first contact
  • Signposting to external agencies where appropriate. Ensuring positive working relationships are maintained to enable customers to take advantage of these services, including liaising with local, statutory and voluntary agencies and community groups
  • Attending court when needed
  • Working with all necessary members of staff to manage the housing benefit entitlement records and the information provided to our customers in relation to this area
The successful candidate will have:
  • A strong background in rent recovery
  • A full UK driving license and access to a vehicle
  • Ideally be Capita trained
To discuss this role in more detail and to secure this opportunity, please contact Ellise Leamy or Thomas Brown on or alternatively email
At Venn Group we try to respond to all applications personally, however, due to the volume of applications which we receive this is not always possible. If you have not heard back from us within 48 hours, please assume that your application has been unsuccessful on this occasion.
*Venn Group's "Recommendation Scheme": If you recommend a candidate who is subsequently placed by Venn Group (for a minimum of 2 weeks) you will be eligible for GBP25 worth of vouchers from a choice of high street organisations