Client Services Manager

20000.00 - 25000.00 GBP Annual + GBP20000 - GBP25000/annum
14 Aug 2019
21 Aug 2019
Job Type
Contract Type
The company works alongside businesses to make the process of finding the right workspace altogether easier and more straight forward. The company is on the hunt for a Client Services Manager to join its team based in Tamworth (M42 J10). You will be a confident, customer-oriented professional who is comfortable holding business conversations on the phone and via email. The company is keen to speak to anyone who has experience of B2B Account Management and is looking for a customer focussed role.

As a Client Services Manager your duties will include:

Taking ownership of customers; post-placement, lost or future warm leads are your remit. You contact customers at the right times in their journey and add value at each stage including post-deal, post-move in and during their lifetime in an office.
Accurately recording feedback; ensuring any feedback from customers is accurately recorded; this is critical to measuring your success and maintaining our key provider relationships.
Generating new leads; from its customers who are identified as lost lead, future requirements and ensuring they receive the full service.
To be a successful Client Services Manager you will have the following skills and experience:

A natural people person, you must be confident in your telephone manner and be able to build relationships with customers on all levels.
Experience in a B2B customer management role, ideally telephone-based.
Excellent grammatical and written English with the ability to communicate across email, social media (Linkedin) and phone.
An ability to 'sniff out' opportunities and direct them in the right way/highlight to relevant colleagues.
A self-starter who can work on their own initiative.
Computer literate, with experience of Outlook, Word, Excel and web-based CRMs would be an advantage.
As the Client Services Manager you will be required to work Monday-Thursday, 15-20 hours per week.

In return, the Client Services Manager will receive a salary of GBP20,000 - 25,000 pro-rata depending on experience.

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