Patient Liaison Officer

BMI Healthcare
14 Aug 2019
31 Aug 2019
Contract Type
BMI Healthcare is the UK's largest provider of independent healthcare with a network of hospitals across the country. Our aim is to employ the best nursing, theatre and allied healthcare professionals in addition to outstanding non-clinical and support staff who underpin everything we do. Being part of the wider BMI Healthcare group offers the prospect for great career progression and development throughout the UK.
BMI Droitwich Spa Hospital is located in the heart on Worcestershire, with easily accessible transport links. The hospital is a fantastic place to work.
Did you know that by being a part of BMI Healthcare, means that you work for an organisation who are Britain's leading provider of independent healthcare with a nationwide network of 58 hospitals and clinics. We also perform more complex surgery than any other private healthcare provider in the country. So whatever your role - you can expect variety, challenges, job satisfaction and a professional team who will always support you.
Being part of such a large network means that scope for progression and development is at your fingertips, with all our training conducted in-house at the BMI Academy.
We have an opportunity for a Patient Liaison Officer to join their team of staff in the Marketing department.
This is a FULL time role for 37.5 hours a week. The role holder will be required to cover a flexible shift pattern.
Applicants should meet the following criteria:
  • Patient or Customer facing experience crucial
  • confident both face to face and on the phone with ability to work under pressure and to finite deadlines.
  • Excellent maths and IT
  • Spreadsheet experience.
  • Comfortable with attending patients in hospital following surgery to deal with any non clinical concerns
  • Excellent telephone manner and interpersonal skills
Duties of this role include:
  • To convert appropriate self pay enquiries and consultations to self-pay procedures within BMI against pre-agreed targets
  • To ensure a quality service for potential self pay patients including the accurate and timely response to self-pay enquiries from patients, consultants, medical secretaries and the National Enquiry Centre (NEC)
  • To facilitate necessary access times and information required for patients to convert to procedure
  • To appropriately influence patients to choose BMI for their procedure
Please see attached role profile for further detailed information on the responsibilities and accountabilities of this vacancy.
Salary & Benefits:
BMI Healthcare have committed to being a national living wage employer and for this position offer a maximum salary of up to GBP23,000 per annum alongside access to a wide range of employee benefits, including:
  • BMI Healthcare Private Medical Scheme
  • Staff Pension Scheme
  • 25 days holiday per annum
For more information on this role or for an informal chat please contact Sam Knowles on .
If you would like to apply for this opportunity, please complete our brief online application form and ensure to upload the most recent copy of CV. We aim to respond to your application within 14 days of the closing date.