Customer Service Advisor

Recruiter
XPERT RECRUITMENT SOLUTIONS LIMITED
Location
Stoke-on-Trent
Salary
16500.00 - 17000.00 GBP Annual
Posted
14 Aug 2019
Closes
20 Aug 2019
Contract Type
Permanent
We are looking for experienced office based Customer Service Advisor who will provide a positive customer experience to all our customers & business users in order to retain their loyalty & future business. You will promote our company brand & reputation and promote new products & services to our customers to ensure they remain fully updated on products. This role is an ideal opportunity for someone from a call centre office based customer service background to join a friendly team of customer service advisors

As a Customer Service Advisor you will work full Monday to Friday, between 8:30am and 6:00pm

Duties to include:

  • Resolving customer queries by phone, email and social media platforms previous experience required
  • Reply to incoming email correspondence within a timely manner
  • General office administration duties as required
  • Processing customer return requests and warranty claims from incoming calls & emails
  • Communicating with internal and external departments regarding repairs and spares
  • Contacting customers or other departments within the company if any issues arise

Skills

  • Customer Service /Administration experience within an office or call centre environment
  • A proven experience to providing outstanding customer service
  • Excellent communication skills, both written and verbal over the phone
  • Knowledge of relevant software packages (word, Excel, Powerpoint) - training will be provided on in-house packages
  • Attention to detail, can-do attitude and willingness to go the extra mile
  • Ability to co-operate with the team to assist customers and colleagues

Benefits:

Starting salary of GBP16.5K

22 days paid holiday per year (+Bank Hols).

Company workplace pension

Free on-site parking

A great opportunity for candidates looking to join a company that really prides itself on constantly improving its customer service also growing and developing its team.