Telephonist

Recruiter
Adecco
Location
Bromsgrove, Worcestershire
Salary
£17000/annum parking
Posted
11 Aug 2019
Closes
07 Sep 2019
Ref
1231794650
Contract Type
Full Time
Client Job Description

Our secretarial team (numbering approximately 50) play a vital role in supporting the business with both day-to-day requirements (telephony, reception, secretarial, calendar management etc) and more specialist tasks. We have secretarial support in all our offices but work as one team to provide a seamless and professional service. Enter brief description about practice area.

Responsibilities

The role of Telephonist is to provide a local and centralised telephone answering service across the network of offices. In order to provide these services the job holder must liaise with internal contacts, external clients and service providers.

To act as the first point of contact for customers, clients and partner organisations telephoning into the offices, communicating effectively and efficiently with in a professional, courteous and timely manner.
Answer a high volume of calls and maintain a rapid response rate to agreed standards, remaining calm and providing a professional response at all times.
Operate the switchboard in a prompt, professional and pleasant manner.
Report any faults in the switchboard, internal call system and any systems connected to the telephone software.
Maintain and update the electronic internal telephone directory.
Implement and apply business continuity procedures during the failure of the switchboard and communicate with colleagues.
Any other reasonable task as advised from time-to-time· Support, Implement and Maintain Information Security procedures and activities in accordance to our Information Security Policy

Competencies

Professionalism: How you conduct yourself at work; aspects include; your personal credibility; your personal approach to change; how you demonstrate commitment and enthusiasm and your approach to communication

Delivering Results and Continuous Improvement:How you undertake the detail of the job; aspects include; your problem solving skills; your analytical skills, your ability to planning and organise work, your work approach to continuous improvement/ innovation and the clarity and efficiency of communication

Working with Clients: How you work with internal and external clients; aspects include; how you work with, manage and support your clients; how you demonstrate excellent client service; how you develop business; how you demonstrate commercial awareness and how you communicate with clients

Team Work & Leadership: How you support others effectively; aspects include: how you work within your team; how you lead, support and guide colleagues and how you communicate with each other to achieve successful outcomes.

Experience/Qualifications

Maths and English GCSE (or equivalent) at Grade C / 5 as a minimum
Intermediate level Microsoft Office skills
Excellent telephone and communication skills
Experience of working professional services environment or similar (desirable) in a similar position
Evidence of working in a team environment

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

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